Loved by Krystal Grand Cancun All Inclusive guests
Friendly staff
Excellent location
Delicious food
Clean resort
Helpful workers
"We love the rain shower! Great balcony with Caribbean Sea views of deep blue and turquoise water and the sound of the ocean waves."
Travel for Grownups from United States
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"The food at every restaurant was truly some of the best resort food we have eaten."
Cheri H from United States
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4-star oceanfront Cancun resort with exclusive Altitude Club
Amenities & Pools
Krystal Grand Cancun All Inclusive sits on a private white-sand beach with calm waves suitable for swimming. The hotel has four outdoor swimming pools, including an adults-only infinity pool and a bi-level pool with a swim-up bar. Guests also have access to a full-service spa with massage, body treatments, sauna, and a spa lounge.
Rooms & Suites
All guest rooms offer private balconies with ocean or city views. The Altitude Club provides exclusive lounges, a private bar, and a separate breakfast area for its guests. Room service is available 24 hours, and each room has a stocked mini-fridge with beer and soft drinks.
Dining
The hotel operates six on-site restaurants, including Ayami Japanese with Hibachi tables, Risotto Italian, and The Grill serving steaks and fondue. Guests can also eat at the beachside Red Fish cevicheria or the main O restaurant buffet with omelet and taco stations. Themed dinner nights and a coffee house on site provide additional variety.
Location & Nearby
The property is located in Cancun's Hotel Zone, a 25-minute drive from Cancun International Airport. Coco Bongo nightclub, shopping centers, and the El Rey Mayan ruins are within walking distance. A large supermarket and the Isla Mujeres ferry dock are just a 5-minute walk from the hotel.
Family & Kids
Families receive a dedicated kids' club and a separate children's playground with indoor and outdoor play areas. Special kids' meals are available at the buffet and restaurants, and the hotel offers a children's pool separate from the main pools. Babysitting services and board games are available upon request.
Highlights
Beach: Private beach with calm swimming waters
Pools: Infinity pool & bi-level pool with swim-up bar
Dining: 6 restaurants including Japanese Hibachi
Exclusive: Altitude Club with private lounges & bar
Location: 25 min from airport, walk to nightlife
Family: Kids' club, playground, and children's pool
“Krystal Grand Cancun benefits from a prime beachfront location, putting guests directly on Cancun's desirable shore. I find the diverse dining options and multiple pools-including an adults-only infinity pool-to be a genuine advantage. While some aspects need attention, the property's location and potential for both family fun and sophisticated getaways remain noteworthy.”
Grace WhitmanContent & Editorial Director at Familyhotels
Choose from a variety of room types
Choose from a wide variety of rooms designed for families, including double rooms, family suites, and rooms with breakfast included
Deluxe Double Room Sea View
2 persons
475 sq. feet
2 Double beds
Air conditioning
Balcony
room details
Double or Twin Room Partial Sea View
2 persons
475 sq. feet
2 Double beds
Air conditioning
Balcony
room details
Altitude Suite 2 Double Beds
2 persons
540 sq. feet
2 Double beds
Air conditioning
Balcony
room details
Show all rooms
Availability and pricing for your selected dates
Book your family’s getaway in a snap with up-to-date availability and pricing!
Facilities
Each family-friendly hotel provides top-notch amenities for an unforgettable stay with your loved ones
Facilities: Very good
7.1/10Review score
General
No smoking on site
Wi-Fi
Parking
Safe deposit box
24-hour reception
VIP check-in/ -out
No pets allowed
Rooms/ Facilities for disabled
Wheelchair access
24-hour security
Luggage storage
Lift
Currency exchange
ATM/Cash machine
Hairdresser
Coffee shop
Smoke detectors
Fire extinguishers
Key card access
Sports & Fitness
Fitness centre
Wind surfing
Diving
Snorkelling
Golf course
Billiard tables
Yoga class
Aerobics
Services
Valet parking
Room service
Housekeeping
Car hire
Laundry
Dry cleaning
Tours/Ticket assistance
Shops/Commercial services
Welcome drink
Happy hour
Dining
All inclusive
In-room breakfast
Restaurant
Poolside snack bar
Snack bar
Picnic area/ Tables
Dinner
Special diet menus
Business
Meeting/ Banquet facilities
Children
Cots
Babysitting/Child services
Board games
Children's menu
Children's pool
Children's play area
Kids club
Game room
Facilities for people with disabilities
Toilet for disabled
Spa & Leisure
Infinity pool
Beach access
Beach umbrellas
Sun loungers
Live entertainment
Sun terrace
Garden area
Spa & wellness centre
Sauna
Pedicure
Manicure
Waxing
Facial
Beauty treatment
Body wraps
Massage
Pool with view
Make up services
Room features
Air conditioning
Mini-bar
Soundproofed rooms
Sitting area
Terrace
Garden furniture
Tea and coffee facilities
Dining table
Ironing facilities
Bathroom
Free toiletries
Media
Flat-screen TV
AM/FM alarm clock
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Dining Onsite
Krystal Grand Cancun All Inclusive offers a delightful array of dining options, each highlighting unique flavors and atmospheres that cater to diverse palates and preferences. Guests can immerse themselves in local Mexican cuisine or explore international delights while enjoying family-friendly settings and romantic spots for intimate dinners.
Restaurant O
Mexican, Tex-Mex, Local, International, Latin American
Ambiance
Family-friendly
Key Offerings
Enjoy hearty breakfast options and dinner selections that embrace both local ingredients and international flair, all in a welcoming atmosphere perfect for creating family memories.
Reservation
not needed
Breakfast: 06:30 - 11:30, Dinner: 18:30 - 23:00
The Grill
International, casual dining
Ambiance
Family-friendly
Key Offerings
This lively spot serves up a variety of international favorites for lunch and dinner, offering a casual atmosphere where guests can savor delightful dishes together.
Reservation
not needed
Lunch: 12:30 - 17:00, Dinner: 18:30 - 23:00
Lounge and Terrace
American
Ambiance
Modern
Key Offerings
Perfect for brunch, this chic lounge embodies contemporary elegance, serving signature American dishes in a relaxed atmosphere with stunning views.
Reservation
not needed
Brunch: 12:30 - 17:00
Risotto
Italian
Ambiance
Romantic
Key Offerings
Dine on authentic Italian cuisine in a romantic setting, where delectable pasta and specialty dishes take center stage, enhancing every evening with intimacy and flavor.
Reservation
recommended
Dinner: 18:30 - 23:00
Ayamí
Chinese, Indian, Japanese, Asian
Ambiance
Modern
Key Offerings
A fusion of flavors awaits at this Asian bistro, presenting a vibrant menu that celebrates the best of Chinese, Indian, Japanese, and other Asian cuisines.
Reservation
recommended
Dinner: 18:30 - 23:00
Beach Bar and Grill
International
Ambiance
Casual beachfront setting
Key Offerings
Casual dining overlooking the beach, featuring fresh seafood and other international flavors for lunch and brunch, perfect for a relaxed day under the sun.
Reservation
not needed
Brunch, Lunch: 10:00 - 18:00
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Krystal Grand Cancun All Inclusive Location
Boulevard Kukulkan Km 8.5, Cancun, 77500,
Map view
City landmarks
Night club
The City Nightclub
2300 ft
Landmark
Cancun Convention Center
3200 ft
Gallery
Galeria Balance Cancun
2000 ft
Beach
Chac Mool Beach
5000 ft
Landmark
Arrecife Chitales
2400 ft
Landmark
Museo de Arte Popular Mexicano
1.5 mi
Landmark
Water Park at The Grand
1.1 mi
Landmark
Parque Ventura Cancun
1.5 mi
Landmark
Yamil Lu'um Archeological Site
2.0 mi
Landmark
Scorpion's Temple ruins
2.0 mi
Beach
Playa Tortugas
1.7 mi
Museum
Cancun Wax Museum
2.1 mi
Landmark
Sail Away Cancun
1.7 mi
Landmark
Bungee in Cancun
1.7 mi
Landmark
Playa Tortuga Ferry Terminal
1.7 mi
Harbour
Aquatours Cancun
1.8 mi
Nearby
Night club
Coco Bongo
1300 ft
Night club
Palazzo
700 ft
Beach
Mandala Beach Club
1500 ft
Beach
Playa Forum
2000 ft
Amusement Park
Delphinus Dreams
500 ft
Paseo Kukulcan km. 9.5 Zona Hotelera
Forum By The Sea
1800 ft
Night club
Mandala Nightclub
1700 ft
Night club
Daddy'O
1700 ft
Punta Nizuc - Cancún 210
Playa Lagarto
2000 ft
Restaurants
Restaurante Ayami
100 ft
Boulevard Kukulkan 8.5 Hotel Krystal Grand Punta Cancun
Tradewinds Restaurant
300 ft
Boulevard Kukulcan The Royal Caribbean
La Bastille
500 ft
Boulevard Kukulcan Manzana 51
The Moongate
500 ft
Boulevard Kukulkan Km 9.5
El Mercado
1000 ft
Boulevard Kukulcan Hyatt Ziva
Isla Contoy
700 ft
Boulevard Kukulcan Km. 9.5 Zona hotelera
La Joya
800 ft
Kukulcan Blvd 9. 5
Hacienda El Mortero
1200 ft
Blvd Kukulkal Km. 9.5
Mextreme
2200 ft
Zona Hotelera Km 9 In Front Of Convention Center
Vips
1100 ft
Blvd Kukulkan Km. 9 Zona Hotelera
Explore Cancun
Explore Cancun
Top Attractions
Activities
Dining
Entertainment
Coco Bongo
5 minutes' walk
A vibrant nightclub known for its spectacular shows and lively atmosphere, perfect for an unforgettable night out.
Playa Forum
7 minutes' walk
A popular beach destination featuring lively events, water sports, and nearby bars and restaurants.
Cancun Convention Center
12 minutes' walk
A key venue for conferences and events, hosting cultural exhibitions and large gatherings throughout the year.
Galeria Balance Cancun
10 minutes' walk
An art gallery showcasing contemporary Mexican art, with rotating exhibitions and a dedicated local artist space.
Delphinus Dreams
2 minutes' walk
An unforgettable experience swimming with dolphins, with various packages available for all ages.
Water Park at The Grand
20 minutes' walk
A fun-filled water park featuring slides, pools, and relaxing cabanas ideal for families and thrill-seekers.
Yoga Classes
5 minutes' drive
Relaxing yoga sessions available nearby, perfect for unwinding and finding balance during your holiday.
Restaurante Ayami
1 minute' walk
A cozy spot offering delicious Japanese cuisine with a range of sushi options, perfect for casual dining.
La Bastille
2 minutes' walk
Elegant French dining with a gourmet menu, ideal for a romantic night out with exceptional service.
El Mercado
4 minutes' walk
A vibrant marketplace featuring local foods and unique crafts, perfect for tasting authentic Mexican flavors.
The City Nightclub
9 minutes' walk
A lively nightclub featuring international DJs and themed parties, offering a premier nightlife experience.
Mandala Beach Club
6 minutes' walk
An upscale beach club with cabana rentals, live DJs, and a vibrant atmosphere, great for daytime lounging and nightlife.
Tips on navigating the city
City Centre
Cancun 17 min · 6.8 mi
Airports
Cancun (CUN) 36 min · 14.9 mi
Isla Mujeres (ISJ) 40 min · 16.4 mi
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Property information and rules
Check-in
from 15:00-23:59
Check-out
until 12 pm
Internet
Wireless internet is available in the entire hotel for free.
Breakfast
You can start your day with a full breakfast, which costs MXN 22044.85 per person.
Children & extra beds
There are no cots provided in a room.
Pets
Pets are not allowed.
Year renovated:
2007
Number of floors:
14
Number of rooms:
514
Former name
Hyatt Regency Cancun
Family-focused reviews and ratings
Read feedback from other families who have stayed to ensure you make the right choice.
Cleanliness
7.5/10
Comfort
7.7/10
Facilities
7.1/10
Free Wi-Fi
8.4/10
Location
8.9/10
Staff
7.5/10
Value for money
6.7/10
Pros
Helpful staff
Clean room
Good location
Delicious food
Attentive bar staff
Cons
Poor air conditioning
Guest reviews
based on 6825 reviews
4/5
based on 414 reviews
6.7/10
No reviews yet on our siteUnfortunately, our guests have not yet left any reviews for this hotel, but you can read reviews from Booking.com.